Indigenous Experiences Australia has a cancellation policy in place which protects our clients (you), our contributors and our business. Please note that we pay our contributors in advance and we need to adhere to their cancellation policies also.
A refund of the full payment will be given if the booking is cancelled up to 48 hours before the Tour.
Within 48 hours due to pre-payment of contributors a minimum refund may be available.
OCCUPATIONAL HEALTH & SAFETY
Please note Indigenous Experiences Australia adheres to Federal Australia’s OH&S policies inclusive of Tour & Charter requirements, safety, food handling procedures and the likes.
CHANGES TO ITINERARY
Indigenous Experiences Australia reserve the right to make appropriate changes to the itinerary if circumstances are beyond our control. If a tour does not have more than five people, Indigenous Experiences Australia reserves the right to offer an alternative date or a refund of the bookings. All efforts will be made to contact the parties should changes be required.
WEATHER & SEA CONDITION FACTORS
Should there be a weather warning issued by the Australian Bureau of Meteorology or if there is adverse water conditions on the river, Indigenous Experiences Australia may determine that it is unsafe to travel. At no cost to the customer, we reserve the right to cancel any affected bookings, with no liability held against Indigenous Experiences Australia by the customer for any losses incurred.
In the unlikely event of a mechanical breakdown, Indigenous Experiences Australia will endeavor to provide an alternate ferry for you as soon as is practical if there is a significant delay pending as a result. Indigenous Experiences Australia will not be held liable for any losses or inconveniences incurred by the customer as a result of these unforeseen circumstances.
Should you have any questions regarding these Terms and Conditions please contact us by email at or phone +61 408 233 433
RESPONSIBLE SERVICE OF ALCOHOL
Notwithstanding that we are not supplying alcohol, our Skippers retain the ultimate responsibility for the safety and welfare of those on-board the vessel at any time whilst under their command. Accordingly our Skippers ensure that behaviour on board complies with Western Australian Responsible Service of Alcohol laws and guidelines. They have the authority to refuse the carriage of any passenger deemed unduly influenced by alcohol or illicit drugs. No refunds will be provided to passengers asked to disembark for these reasons.
As a part of our house policy a neat casual dress standard applies. Please note that guests wearing work boots, high visibility work wear, singlets or sleeveless T-shirts will not be permitted aboard
DAMAGE TO PROPERTY
The client is responsible for the conduct of the client's guests and indemnifies the vessel for all costs, expenses, damage and loss caused by any act made by the client or the client's guests.